

Communication
Communication and Conflict
Professional communication is a critical skill that underpins effective leadership, collaboration, and conflict resolution. In our training programs, participants learn targeted communication methods and develop the ability to recognize patterns and their impacts in everyday situations (see the Accensa Communication Model diagram). The training consists of three interconnected modules in which all aspects of communication are practiced and reflected upon. Mastering challenging and conflict-laden communication scenarios requires understanding the origins, development, and resolution of conflicts.
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Through training, supervision, and application of the training content to participants' own case examples, they build the skills to address conflicts on content, interpersonal, and organizational levels. The goal is to independently resolve conflicts and prevent them from simmering below the surface.
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Module 1: Communication fundamentals: principles (axioms, levels, channels) and the communication framework (Communication Square and context analysis).
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Module 2: Prepare and conduct conversations effectively (tools for conversation management, communication techniques, and questioning methods), Clear Communication (actively communicating – both non-verbal and verbal), Feedback (providing feedback on observed behavior), Successfully engaging with different communication types (self- and external evaluation of communication styles, communication tailored to specific types).
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Module 3: Conflict (Origins, Escalation Stages, Management), Conflict-Competent Communication (Analyzing and Understanding Individual Conflict Situations), Feedback and Development Conversations (Solution-Oriented Communication), Successful Handling of Difficult, Emotional, and Conflict-Ridden Topics.
PROFESSIONALIZING MANAGEMENT.
DEVELOPING ATTITUDE.